Refund, Return & Exchange Policy

At Ali.G.I (Ali Global Impex), customer satisfaction is important to us. We strive to deliver products in excellent condition. If you are not completely satisfied with your purchase, please review our return, refund, and exchange policy below.

1. Return Eligibility

We accept returns for both defective and non-defective products, subject to the conditions mentioned below.

To be eligible for a return, the product must:

  • Be returned within 7 calendar days from the date of delivery.
  • Be unused and in its original condition.
  • Be returned with all original packaging, accessories, manuals, labels, and invoices.
  • Not show signs of installation, misuse, damage caused by the customer, or alteration.

Products returned without original packaging or accessories may not be eligible for a refund.

2. Damaged, Defective or Incorrect Products

If you receive:

  • A damaged product
  • A defective product
  • An incorrect item
  • An incomplete order

Please notify us within 72 hours of delivery by emailing info@aligi.in with:

  • Order Number
  • Photos of the product
  • Photos of the packaging
  • Unboxing video (mandatory)

After verification, we will offer one of the following:

  • Replacement
  • Exchange
  • Full Refund (if replacement is unavailable)

For approved damaged or defective returns:

  • Return shipping will be arranged by Ali.G.I or reimbursed where applicable.
  • No restocking fee will apply.

3. Return for Change of Mind

If you wish to return a product because:

  • You no longer need it
  • You changed your mind
  • You dislike the product
  • The product does not match your personal preference

You may return the product within 7 calendar days of delivery, provided it is unused and in its original packaging.

For such returns:

  • The customer is responsible for all return shipping charges.
  • Original shipping charges (if any) are non-refundable.
  • Refund will be processed after the returned product passes our quality inspection.

4. Exchange Policy

Eligible products may be exchanged within 7 days of delivery.

Exchange requests are subject to:

  • Stock availability
  • Product inspection
  • Original condition of the returned product

5. Return Inspection

All returned products undergo a quality inspection after they are received.

Refunds or exchanges will be approved only if the returned item:

  • Is unused
  • Is undamaged
  • Includes all original accessories
  • Includes original packaging

If the returned product fails inspection due to customer misuse or damage, the return request may be rejected.

6. Refund Process

Once the returned product has been inspected and approved:

  • Refunds will be processed within 5–7 business days.
  • Refunds will be credited to the original payment method.
  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer after receiving the customer’s bank details.

7. Order Cancellation

Orders may be cancelled without any cancellation charges before dispatch.

Once an order has been dispatched, it cannot be cancelled and will instead be governed by this Return Policy.

8. Customized Products

Customized, made-to-order, personalized, or specially manufactured products are subject to the following conditions:

Before Dispatch

If a customized order is cancelled before dispatch:

  • 10% of the order value (advance amount) will be forfeited to cover production and processing costs.

After Delivery

Customized products may be returned within 7 days only if they are unused and in original condition.

If the return is requested due to:

  • Personal preference
  • Change of mind
  • Dislike of the product

then:

  • Customer is responsible for return shipping charges.
  • A 15% restocking fee will be deducted from the refund.
  • Original shipping charges (if any) are non-refundable.

Customized products that have been used, installed, or damaged by the customer are not eligible for return.

9. Products Not Eligible for Return

Returns will not be accepted for products that:

  • Have been used or installed.
  • Are damaged due to customer handling.
  • Are returned without original packaging or accessories.
  • Show signs of misuse, alteration, or modification.
  • Are returned after the 7-day return period.

10. Contact Us

For any return, refund, or exchange request, please contact:

Ali Global Impex (Ali.G.I)

📧 Email: info@aligi.in

📞 Phone: +91-95205-04778

Website: www.aligi.in